FAQ

❓ Frequently Asked Questions

Need help fast? You might find your answer right here. Below are some of the most common questions our customers ask.

Orders

Q: How can I check the status of my order?
A: Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details. You can also log in to your account to view order status and history.

Q: Can I cancel or modify my order?
A: If your order hasn’t yet been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible via email or live chat during working hours.

Q: I didn’t receive an order confirmation – what should I do?
A: Check your spam/junk folder first. If it’s not there, reach out to us and we’ll resend it.

Shipping & Delivery

Q: When will my order be dispatched?
A: Orders placed before 2PM (Mon–Fri) are usually dispatched the same day. Orders after this time are shipped the next working day.

Q: How long does delivery take?
A: Standard UK delivery takes 1–3 working days. We also offer express delivery options at checkout.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Delivery times and prices vary depending on the destination.

Q: Can I track my parcel?
A: Yes, tracking info will be included in your dispatch confirmation email.

Returns & Warranty

Q: What is your returns policy?
A: We offer a 30-day return window for unused items in original packaging. Simply open a return request through our contact form or email us.

Q: What if my item is faulty or damaged?
A: If your product arrives damaged or isn’t working correctly, contact us within 7 days of receiving it. We’ll arrange a replacement or refund.

Q: Do your products come with a warranty?
A: Yes – all our products come with a minimum 12-month warranty unless otherwise stated.

Product Compatibility

Q: How do I know if a product fits my vehicle?
A: Each product page includes compatibility details. If you're unsure, contact us with your vehicle’s make, model, and year – we’re happy to help.

Q: Can you help me choose the right diagnostic tool or lighting kit?
A: Absolutely. Our support team has in-depth knowledge of all our products – just reach out via email or live chat and we’ll guide you.