We want you to be completely satisfied with your purchase from HIDS Direct. If for any reason you are not, please read our returns policy below.
Under UK consumer law, you have the right to cancel your order within 14 days of receiving it. If you change your mind:
If your item arrives faulty or develops a fault within 30 days of receipt, you are entitled to a refund or replacement. In this case:
All products from HIDS Direct include a 1-year warranty. If your item develops a fault during this period:
We recommend using Royal Mail 1st Class Recorded or another tracked service for your protection.
Returns Department
HIDS Direct
14 Rutland Road
Eccles
Manchester
M30 9FA
You can also request a return by logging into your HIDS Direct account and accessing your order.
Alternatively, you can use the returns form below to submit your request directly online. Simply fill in the details of your order and the reason for return, and our support team will get back to you promptly with next steps.
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